Long Range Tipping

Refund Policy

Paid packages are one-time managed services. This policy explains cancellations, refunds, and how to ask for help.

Last updated 15 July 2026

Before work begins

If you purchased a paid package by mistake or your plans changed, contact us promptly. A full refund is normally available when substantial setup work has not started and no third-party costs have been committed.

After work begins

Once managed setup work has started, any refund will take into account the work already completed and non-recoverable costs. We will first try to correct a service problem or agree on a practical replacement outcome.

Consumer guarantees

Nothing in this policy limits remedies available under the Australian Consumer Law. If a service has a major problem, you may be entitled to cancel and receive a refund or compensation. For a minor problem, we may first have the opportunity to fix it.

How to request a refund

Email pgallivan@outlook.com with the purchaser name, payment date, package, and a short explanation. Do not email card details. Approved refunds are returned through Stripe to the original payment method.